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Frequently Asked Question

At Car Repair Service we want to make servicing as simple, and hassle free as possible. Below are some frequently asked questions. If your question isn’t listed below, please do not hesitate to contact our Customer Service team on (03) 6272 4155.

I have a new car; do I need to take it to a dealership for maintenance in order to keep my warranty valid?

No! Forget all about that old myth. As long as you follow the specifications given by the manufacturer (which can be found in your handy owner’s manual), your warranty is valid. At Car Repair Service, we always follow the manufacturer’s maintenance schedule. We’ll make sure your warranty remains valid and your car remains happy – for many miles to come!

What do I have to do to keep my car or truck’s warranty in effect?

Make sure your vehicle is serviced at the intervals specified in your owner’s manual or warranty booklet and keep clear records of your vehicle’s maintenance. Be sure to include the date, parts installed, vehicle identification number, and mileage recorded on the invoice. Keep your receipts in a safe place. If you have a service log in your owner’s manual or warranty booklet, we highly recommend that you use it.

My car is a leased vehicle. Am I responsible for maintenance?

Even if you lease a vehicle, you are responsible for all maintenance and repairs required to keep the vehicle in good working order as outlined in the owner’s manual.

What parts should be replaced and at what intervals should these services be performed?

Check your owner’s manual. It will give you all of the information you need regarding specific parts and service intervals. Make sure to read it thoroughly and note any exceptions or severe service notations. Warranties are there to protect the consumer, but you must follow the requirements.

What if my new car needs repairs other than regularly scheduled maintenance such as a brake job or other repairs? Do I have to return to the dealer for these repairs? What if these repairs are covered under my warranty?

The choice of where to have your car serviced and repaired is yours. However, you will probably have to take the car back to the dealer for any repairs covered under warranty. Thoroughly check your warranty to be certain which repairs are covered.

How does the quality of aftermarket parts compare with original equipment parts?

Some are manufactured by the same supplier and may even be warrantied longer than original equipment parts. Aftermarket parts supplied by CARQUEST meet or exceed manufacturers’ specifications.

What is a timing belt and how do I know when mine needs replacing?

A timing belt, is a part of an internal combustion engine that controls the timing of the engine’s valves. Your timing belt should be changed every 50,000-70,000 miles, however every manufacturer is different. You should consult your owner’s manual to determine the correct replacement interval.

Does brake fluid really need to be changed?

The average driver uses their brakes 75,000 times per year and takes for granted that they’ll work every time. Today’s brake systems are hydraulic and use brake fluid which is hydrophilic, meaning it can absorb moisture from the air. Once the hydraulic system has moisture in it, corrosion takes place and brake components fail. Brake fluid should be flushed periodically to keep corrosion under control. This procedure is not expensive and is included in many preventative maintenance schedules. Brake fluid should be handled with care. It will melt plastics and remove paint.

How often should antifreeze be replaced?

Antifreeze should be replaced every two years due to oxidation and deterioration of important additives. These additives lubricate the water pump and protect metal parts from rust and oxidation. They also help keep coolant hoses soft and flexible. Today we can recycle and clean old antifreeze, replacing the additives. Antifreeze is very toxic and not environmentally friendly so recycling makes good sense. The engine’s thermostat should also be replaced every 2 years to keep the engine operating temperatures in the proper range.

Do I really need to service my car if I don’t drive it often?

Even if you don’t drive your car, it is important for you to service it. Servicing it means keeping it in tip-top condition in the long run. In fact, you should consider opting for regular maintenance in order to keep your vehicle fit and fine. There are certain components, like rubber seals and fluids, that degrade over time, and regular maintenance can help prevent this. So, reach out to us without any further delay to get started.

Can I choose the type of oil used in my car during an oil change?

Yes, you can certainly choose your preferred type of oil for your car during an oil change. But since you will need professional help to inject the oil into the engine, get in touch with us. We will allow you to choose the type of oil for your car and ensure its best injection with our specialised team of mechanics.

How often should I replace the air filter in your car?

You should replace your car’s air filter every 12,000 to 15,000 miles. This is what we recommend for the betterment of your car. But if you drive it often in dusty and highly polluted areas, the air filter may need more frequent replacements, which our competent team will take care of.

Can I wash my car’s engine during a complete car wash session?

When we wash a car, we never use high-pressure water to clean its engine. We believe that if a high level of pressure is used, it can damage the sensitive components inside. So, whenever you bring your car to us to get it washed, we will make sure that your engine is properly and efficiently washed without making use of high-pressure water.

Can I provide you with my own parts to fix my car?

Yes, there are situations when we allow your own parts to fix your car. But it’s best for you to have them checked with us. If they are okay, we can work with them and get your car repaired. But if they are not right for your vehicle, we will straight away refuse to use it in order to keep the machine and its engine safe and sound.

Is your team of mechanics fully licensed?

Yes, our mechanics are fully licensed. Not only that, they are also ASE-certified to assure you of legal and efficient assistance.

How long does it take you to complete preventative maintenance?

At Tasmanian Automotive and Exhaust Services, we perform exhaustive preventative maintenance. So, we might take a day or even more, depending on your vehicle. However, if your car is new or in good condition, we can complete it in a day as well.

Do you follow a logbook while performing preventative maintenance?

Yes, for preventative maintenance, we do follow logbooks included by the manufacturer. We do so since it helps us diagnose the vehicle perfectly and tune its performance to meet our client’s requirements.

What do you include in the preventative maintenance service?

In the preventative maintenance service, our mechanics include computer diagnostics to determine the issues in the vehicle. Besides, they perform oil changes, inspect and repair brakes to prevent failure along with tyre rotations to improve the overall handling of the vehicle.

When do you repair or replace the brakes of vehicles?

Typically, we repair and replace the brakes of vehicles if we find that the brake pads are worn out. At the same time, we perform rotor replacement as well, depending on the condition of the brake system.

What is included in your engine services?

Our engine services are comprehensive. Here, we include general repairs but can do engine replacement as well. In addition, if and when needed, we can tune your engine so that you get the best performance out of them.

Do you perform tyre repairs and replacements?

Of course, we do. If you have punctured or deflated tyres, you will need to bring your vehicle to us so that we can change them. Besides, we will inspect the tyres of your vehicle to see whether they are performing optimally. If not, we will do what is needed.

When should I take my vehicle for an inspection?

You should get your vehicle checked by the professionals at Tasmanian Automotive and Exhaust Services if and when it has covered 10,000 kilometres. Or you can also get it checked every six months to retain its performance.

How much experience do you have in the domain of automotive repairs?

We have more than 24 years of experience in the domain of automotive repairs and servicing. So, if you are searching for a reliable name, you can count on us.